Home Cinema Installations & Smart Home Systems Essex

Founded in 2007 under our original name Strictly AV LTD and rebranded in 2011 as The Cinema Company we are one of the UK's leading home cinema and Smart Home installation companies. 

We bring together complex technologies into fully integrated and easy-to-use solutions, that make our client's lives easier, more secure, and more enjoyable. We work closely with private clients, architects, designers, and developers to deliver solutions for residential and commercial projects.

Collectively, our custom installation teams have over 30 years of experience integrating systems for both residential and commercial sectors. Our team is committed to ongoing training and development ensuring we specify the latest technologies that integrate perfectly within your project.    
Our team take a great deal of pride in their work and listen to all of our client's needs to achieve the very best results. 

As members of CEDIA (The Custom Electronic Design and Installation Association), we ensure all of our installations are completed to the high standards set by Cedia. 

Please contact us to arrange a site survey or visit our Control4 Certified Showroom in Essex to discuss your project. At our showroom, you can experience the best in Home Cinema, Home Automation, Multi-Room Audio, HD Video Distribution, Lighting Design & Control, Automated Blinds, CCTV Security, and Heating Control. 

We provide on-site project management which includes briefing all tradesmen at the beginning of the project exactly what is required of all parties. liaising with all trades involved with the project to determine a precise time frame for your project. We keep you informed of progress throughout the project and be assured we are with you every step of the way.

All supplied certified wiring is installed, either by our technicians or your own appointed conractor after a thorough briefing.
All of your equipment is pre-configured and tested before installation.
Once the building is dust-free and almost complete we begin attaching the relevant connectors and install all your speakers, tvs and control devices.

The Cinema Company Ltd is committed to protecting and respecting your privacy.

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If you share your contact details with us it’s important that you understand how this is used and how you can control its usage, in compliance with General Data Protection Regulation (GDPR).

Collection and Usage of Personal Data Customer Accounts

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If you have a customer account, The Cinema Company Ltd may require personal information in order to manage your account or to provide you with access to its services. Any such information will be used exclusively by The Cinema Company Ltd, our employees, suppliers, agents and any applicable third party service providers required to set up your service or needed to respond to your requests. This data is held within The Cinema Company Ltd database, while email addresses alongside correspondence is also retained within the Company’s email service.

Signed Up for Ongoing News

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If you have given us consent to contact you with breaking news, product information and event details straight to your email inbox, that consent will be recorded (including Name, Permission Statement, Date, Time, IP address) and you can expect to receive no more than a weekly email bulletin. Equally, you will be able to unsubscribe at any time.

If you have consented for email bulletins then it is important that you understand we utilise MailChimp for our marketing database and email service for the following purposes:

• The transfer of contact information to MailChimp

• To store contact information in our MailChimp account

• To send you marketing emails from our MailChimp account

However, your email address and details will NOT be shared with any other Third-Party for marketing purposes.

General Enquires, Event Sign Up or Software Registration

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Any enquiry via the website where personal information is shared will only be used to provide the services or information you have requested from us. Such data is held on The Cinema Company Ltd servers. You will also be given the additional option to opt in for ongoing news at that point. (See Above).

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Website Users

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While visiting this website, The Cinema Company Ltd’s computer servers may gather non-personal information (“cookies”) for the purposes of statistical and market research. A cookie has been described as a piece of data stored on your computer containing information about you. The information obtained from your cookies will be used for the purposes of updating and improving this website. Such information may include, without limitation, the type of browser you are using, the domain name you came from, and other non-personal information.

Throughout this website there are links to external sites not under the control of The Cinema Company Ltd. Therefore, The Cinema Company Ltd is not responsible for the content, use or misuse, or privacy policy of any such linked site not controlled by The Cinema Company Ltd. The Cinema Company Ltd provides these links solely for your convenience and we reserve the right to cancel or discontinue any link at any time.

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How to Control Your Personal Data

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Everyone has the right to ask for details about the way we use their personal data and can ask to do certain things with that data.

You can request that personal data be corrected or completed, transferred to another organisation, prohibited for certain uses, or removed completely — all in a timely manner.

If you have any concerns, queries, or changes that need to be made regarding your personal data, you can do so by emailing info@thecinemacompany.co.uk

Website Terms and Conditions

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If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Cinema Company Ltd's relationship with you in relation to this website.

The term “The Cinema Company Ltd” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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The Cinema Company LTD

Terms and Conditions

Interpretation

From here on, where we/our/us is specified, this is to be understood as The Cinema Company (TCC) or any sub-contractors working on our behalf.

Words in the singular include the plural and in the plural include the singular.

A reference to one gender includes the other gender.

Any payment made to us, whether in part or full payment, relating to any Quotation/Invoice indicates your acceptance of these Terms & Conditions. 

All Contracts and Terms & Conditions will be made in the English Language only and subject to English Law.

Condition headings do not affect the interpretation of these.

These Terms & Conditions may be used either in their entirety or the relevant part of. 

Contract: any contract between the Business and the Customer for the sale and purchase of the Goods or Services, incorporating these conditions.

Customer: an individual or business that purchases goods or services from TCC.

Goods: any tangible items agreed in the Contract to be supplied to the Customer by TCC (including any part or parts of them).

Services: any non-tangible item agreed in the Contract to be supplied to the Customer by TCC, including but not limited to; advice, design, diagnostics, installation, system service.

1. Quotations/Proposals

1.1 All Quotations, whether in their paper form or a digital form, are valid for 30 days from the date of their creation. All quotations are supplied based upon either a verbal description or visual inspection of the property and the work to be carried out. All quotations/estimates are approximate and subject to change when additional labour or parts are required and we're not included in the original estimate will be added to the final invoice. 

1.2 Our quotations are provided based upon us having free and easy access to the property and not having to work around other trades or site restrictions. We expect the room to be sufficiently cleared prior to our arrival, for us to commence our installation. We can aid in the removal of the property where it is not feasible for the homeowner to carry this out, but this needs to be discussed at the quotation stage so we can allow for this within costings but also the time allocated in the calendar. Where this is the case, it can lead to substantial delays in our working day. This could potentially lead to increased labour charges as a result. 

1.3 TCC will supply the Customer with Electronic items, but are not qualified Electricians in any respect or definition of the term. We can advise you of what we require in terms of power and where to locate this, but it is the Customers responsibility to arrange this unless it has previously been agreed during the quotation stage or has been accepted by TCC, in writing, as their responsibility to arrange.

1.4 We will make the assumption that where we or our Joiners are not supplying the furniture/rack for our equipment, any furniture you or others are providing, will be in place and fully built prior to our arrival. The unit should have suitable ventilation to promote the longevity of the products that it houses as well as suitable access to the rear of the unit for cabling purposes. Where any modifications have to be made to any unit, we reserve the right to charge for these modifications and will not be held responsible for any reduction in rigidity or value having carried out this work. There should be a suitable amount of shelving to accommodate all items that are to be installed. We reserve the right to charge for any return visits for the installation of products where adequate furniture has not been provided or is not ready for products to be housed.

1.5 Any joiners should have completed their cabinets including any filling/finishing that they need to. Any finishes should have had suitable drying time allowed prior to our site attendance. 

1.6 Please note that any additional work requested beyond that detailed in our quotation, estimate, or subsequent documents will be chargeable at our normal rates as detailed within our price list. 

1.7 Except in the case of Government induced changes or were specifically excluded we will honor all prices quoted for a period of 30 days from the date of quotation. After that period each item will be charged at the current retail selling price on the day of supply. 

2. Payment(s)/Supply of Good(s)

2.1 All products shall remain the property of The Cinema Company / Strictly AV Limited until full payment is irrevocably received. Title to the goods will not be passed to any third party until such payment has been received. We reserve the right, should we need to, retrieve the products if payment has not been made as agreed.

2.2 The payment schedule for the supply of goods, from cable for first fix right through to products or services supplied at the final installation, we will require full payment before we order any item into stock. We are happy to retain the products at our premises once this payment has been received should you require us to. We will deliver the products to the site/property if this is required, titles to the products will then be transferred to you at this point and we will hold no responsibility for any loss or damage to the items once they have been delivered. When we have delivered said items, we will require our delivery form to be completed and signed by yourself to confirm this.

2.3 TCC reserves the right to cancel your order or part thereof (with a refund within a maximum of 30 days) if our suppliers are unable to supply the product that you require. Should TCC be unable to supply a product due to the inability of our suppliers to provide the product, TCC is under no obligation to do anything other than removing the product from our manifest and refund your payment for the item, in full.

2.4 If the actual Vendor’s product becomes discontinued or is unavailable within 30 days of your order, TCC reserves the right to substitute part or all of your order with a similar, or more expensive and/or newer version of the product (at no extra cost to you) even from a different vendor. If, however, this results in a significant variation in price, specification, or appearance then we will discuss this with you before supply.

2.5 If an item is no longer required following a request by yourself or someone acting on your behalf, there will be a 25% restocking fee applied to any amount to be refunded. We reserve the right to increase this, anywhere up to 100%, for custom or bespoke items that have been ordered or made specifically for your job.

2.6 The work (labour) that our installation teams carry out at your property will be invoiced at the end of the week in which the work was completed. An invoice will be sent to you by your preferred means where payment is required immediately upon receiving it. This invoice will also contain any additional items or extra man hours that we have had to use to get your system up and running.

2.7 Unless stated, all prices quoted exclude VAT at the current rate (20% at present). VAT will then be added at the end of the Quotation/Invoice.

2.8 Payment can be made by BACS, Debit/Credit card, or Cheque. For card payments, there will be a small administrative charge added onto the payment which is in line with the charges applied to the account by our provider. Payments can be accepted by cash but this will need to be arranged beforehand. Any large quantities of cash will have the correct procedures followed and relevant agencies contacted.

2.9 Any payment made to us, whether in part or full payment, relating to any Quotation/Invoice indicates your acceptance of these Terms & Conditions. 

3. Manufacture/Joinery

3.1 This condition applies where TCC manufactures the Goods using designs and specifications provided by the Customer. 

3.2 TCC shall endeavor to indicate potential improvements and problems to the Customer at the time of ordering. 

3.3 TCC shall not test any Goods supplied under this condition. It is the responsibility of the Customer to test any such Goods. TCC cannot accept any liability for Goods designed by the Customer which are discovered not to be fit for the purpose for which they were designed. 

3.4 Samples can be provided by TCC to the Customer upon request and subject to a charge at the sole discretion of the Business. 

3.5 It is the responsibility of the Customer to specify, use and install products and materials suitable for the application in accordance with any current instructions and drawings supplied by us to British, local national or international specifications or statutory regulations relating to the goods. 

3.6 For a “supply only” sale, the Customer is responsible for the accuracy of sizes requested. Any amendments to joinery items ordered due to inaccurate sizes will be charged for.

3.7 If the material or goods are ordered to be supplied to a template and the template dimensions differ from those associated documents or correspondence, the order will be executed to the dimensions of the template. Templates must always be of a rigid material.

3.8 In accordance with our policy of constant improvement, we reserve the right to modify or amend without notice the specification of any of our products.

3.9 Specification changes are subject to acceptance by TCC, including price revisions and any adjustments necessary to cover material procured and processed and labour expended prior to receipt by TCC of revised specifications.

3.10 Whilst every attempt is made to eliminate the expansion of joinery items such as but not limited to gates, doors, windows, and flooring by allowing a certain amount of clearance, TCC is not liable for any expansion or swelling of these items. 

3.11 Unless otherwise stated, staining or painting of joinery items is not included in the estimated or quoted price.

4. Guarantee 

4.1. Where the Goods have been manufactured by TCC and are found to be defective, or installation work by TCC is found to be defective, TCC shall repair or, in its sole discretion, replace defective Goods free of charge upon the following conditions: 

4.1.1. the Customer giving notice of the defect within 7 days of the defect coming to the Customer’s attention;

4.1.2. such notice being served within 30 days of delivery or collection for a “supply only” sale, or within 1 year of the date of the invoice for “installation” work; 

4.1.3. the defect being due to TCC’s faulty design, workmanship or materials; 

4.1.4. the Customer having complied with TCC’s oral or written instructions as to storage, installation, use or maintenance of the Goods or in accordance with good trade practice; and 

4.1.5. the defect is not due to rot or insect attack of joinery items. 

4.2. Any Goods to be repaired or replaced for a “supply only” sale shall be delivered to TCC at the Customer’s expense. 

5. Quality

5.1 Where TCC is not the manufacturer of the Goods, TCC shall endeavor to transfer to the Customer the benefit of any warranty or guarantee given to TCC 

5.2 TCC warrants that (subject to the other provisions of these Terms) on delivery [and for a period of 3 months from the date of delivery,] the Goods shall: 

5.2.1 be of satisfactory quality within the meaning of the Sale of Goods Act 1979; 

5.2.2 be reasonably fit for any particular purpose for which the Goods are being bought if the Customer had made known that purpose to TCC in writing and TCC has confirmed in writing that it is reasonable for the Customer to rely on the skill and judgement of TCC 

5.3 TCC shall not be liable for a breach of any of the warranties in condition 5.2 unless: 

5.3.1 the Customer gives written notice of the defect to TCC, and, if the defect is as a result of damage in transit to the carrier, within 7 days of the time when the Customer discovers or ought to have discovered the defect; and 

5.3.2 TCC is given a reasonable opportunity after receiving the notice of examining such Goods and the Customer (if asked to do so by TCC) returns such Goods to the TCC’s place of business at the [TCC's] cost for the examination to take place there. 

5.4 TCC shall not be liable for a breach of any of the warranties in condition 5.2 if: 

5.4.1 the Customer makes any further use of such Goods after giving such notice; or 

5.4.2 the defect arises because the Customer failed to follow TCC’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or 

5.4.3 the Customer alters or repairs such Goods without the written consent of TCC. 

5.5 Subject to condition 5.3 and condition 5.4, if any of the Goods do not conform with any of the warranties in condition 5.2 TCC shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate PROVIDED THAT, if TCC so requests, the Customer shall, at TCC’s expense, return the Goods or the part of such Goods which is defective to TCC. 

5.6 If TCC complies with condition 5.5 it shall have no further liability for a breach of any of the warranties in condition 5.2 in respect of such Goods. 

5.7 Any Goods replaced shall belong to TCC and any repaired or replacement Goods shall be guaranteed on these terms for the unexpired portion of the 3 month period.

6. Site Attendance 

6.1 For Health & Safety reasons, we require that all animals and children are removed from any areas that we are working or will require access to. This is to include our vehicles and any routes to and from the property. We will not be liable for any damage or injury caused by failure to adhere to this. This requirement does extend to any adults that are at the property for the period we are working there, it is taken that they would be aware of any works being carried out and will adapt accordingly.

6.2 If, upon our commencement of works, it becomes apparent that additional work is required that was either previously not disclosed or due to factors that could not be reasonably foreseen, further charges may be incurred. If we believe that extra charges are going to be incurred, we shall take all reasonable steps to contact you before continuing with this work. If, by not carrying out this work, the progress of the job schedule is going to be delayed for anyone working at the property and we have taken the above steps to clarify this with you, but still not made contact, we will, at our discretion, get the work done where possible so as to not to cause delays that would incur extra charges from others. 

6.3 In cases where it has been necessary for us to use filler or similar products to make good, we may not be able to achieve a finish suitable for final decoration within the time allocated. In this case, it will be necessary for further preparatory work to be carried out by others prior to final decoration and it may be necessary for you to employ a specialist contractor.

6.4 In cases where it has been necessary for us to lift any carpet or flooring we cannot unless specifically agreed prior to agreement of a final price, guarantee to re-lay it in its original state. In this case, it may be necessary for you to employ a specialist contractor.

6.5 In the case of projects utilizing in ceiling speakers, we are able to supply and install in ceiling hoods, these ensure compliance with current regulations. It is important that you are aware that without these hoods the installation of ceiling speakers may be in contravention of Parts B (Fire Safety) and Parts E (Resistance to the passage of sound) of the UK building regulations and regulations 527-02-01 of the current IEE Electrical Regulations. The responsibility for this ultimately lies with the property owner, who may be served notice if any work carried out doesn't comply with the UK Building Regulations. The property owner accepts this responsibility and understands that in the event of a fire an insurance claim could be affected.

6.6 We may prior to and during the installation process take still images of the project and its immediate surroundings. These are primarily for project management and training purposes however occasionally they may be used for promotional purposes. We will not, however, disclose to any third party the address of the property or names, etc of the clients concerned, nor cause to be published, photographs that may easily allow the premises to be identified.

7. Warranty

7.1 All of our installations are covered by our 1-year limited warranty. This warranty solely relates to the workmanship carried out at your property. In no way is it suggested, implied, or offered to cover any products or malfunction of any products relating to your installation. 

7.2 Where hard drives, including NAS (Network Attached Storage) drives, are supplied, these are subject to the standard manufacturer’s warranty. We shall not be held liable for any damage or loss of material caused by any products that we have supplied or serviced, including hard drives and NAS drives, whether internal or external.

7.3 Any faulty product will need to be arranged to be returned to our Office/Showroom. If a product does become faulty within the first 4 weeks of installation, we will, at our earliest convenience, collect the products free of charge. If the fault should occur outside of this 4 week period, it is your responsibility to get the product to us/the manufacturer. If it is outside this 4 week period, we will collect the item and return it to reinstall the item, at our earliest convenience, which is a chargeable service. We shall not be liable for any costs incurred in returning the product. All packaging is to be retained for 28 days from installation to maintain the product's warranty. This is a manufacturer’s requirement. We can remove the packaging from the property for you and store it until it can be disposed of, this will be subject to a fee.